Frequently Asked Questions

Everything you need to know about your beauty essentials.

Are your products 100% authentic?

Yes, we guarantee that all products sold on Cosmetics Online are 100% authentic and sourced directly from the manufacturers or authorized distributors.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy for opened items?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which shade is right for me?

We offer a virtual try-on tool on our product pages and a detailed shade-matching guide. You can also contact our beauty consultants for personalized recommendations.

Are your beauty products cruelty-free?

We prioritize brands that are cruelty-free and vegan. You can filter products by 'Cruelty-Free' or 'Vegan' categories in our main navigation menu.